Al Muzaini Exchange Co. was first incorporated in 1942, now with more than 119 locations in operation and 2 million customers. Throughout this time, it has continually been providing customers with dedicated and top-quality services. Al Muzaini Exchange offers a host of remittance services to customers which include retail transactions, cash currencies and corporate transactions at the best rates and unmatchable service. Through the company’s state of the art technologies, adherence to quality benchmarks, secure processes and customer-oriented services, Al Muzaini strives to enrich customer experience. This includes Al Muzaini’s online application, which provides a platform for customers to conduct their transactions with ease and security, from anywhere, anytime.
Al Muzaini has a multinational team able to cater to you in your native language. This enables not only to ensure a pleasant customer experience but to also avoid communication challenges. The company is run by teams of highly experienced staff, who bring with them unique expertise and knowledge gained from their banking track records. The team is service-oriented and undertake regular training to remain abreast of the latest developments in the industry. Al Muzaini focus is to offer impeccable service to customers, making transactions as quick and effortless as possible. The company uses the latest technologies for secure and quick transactions.
Al Muzaini’s vision is to make financial services accessible to all. Along with its Strong Network across Kuwait, Al Muzaini’s Digital Payment platform, available in App Store, Google Play & App Gallery, provides a secure and simplified one-stop financial solution to its customers. It offers unique features, including registering new customers, adding beneficiaries, setting rate alerts and trends, and reviewing transaction history. The application also allows Western Union transfers, creating widgets to track rate fluctuations, for easier access, and live video chats for new customer onboarding and reaching Al Muzaini agents for better quality services, all without visiting a branch. Al Muzaini is the only financial exchange company in Kuwait that uses the video chat feature for new registrations, which is what makes Al Muzaini stay ahead of its competitors.
Hugh Fernandes, General Manager, said: “We are extremely honored to have received awards from such reputable publication. These recognitions strengthen our commitment of exceeding customer expectations with the development of new processes and systems. We aim to stay ahead in our industry, and to create sustainable relationships with our customers through detailed strategies and high standards.”
Al Muzaini reinforces its commitment to bringing its clients the best services every time and establishing solid relationships based on deep-rooted, socio-economic values. Closing in on 80 years of service, the company operated with three main values: quality service, strategically designed processes, and a customer-centric approach. The company converts every challenge into an opportunity to grow, and utilizes its 79 years of operational experience in Kuwait to the advantage of more than two million customers.
For more information about Al Muzaini Exchange, visit www.muzaini.com